Frequently Asked Questions
About Our Diamonds
Q: Are all your diamonds lab grown?
A: Yes. Every diamond in our collection are lab created real diamonds grown in advanced laboratories with the same chemical, physical, and optical properties as mined diamonds.
Q: How do you choose each diamond?
A: Every stone is individually sourced—never bought in bulk. We evaluate cut, color, clarity, carat, and overall brilliance to ensure only top-performing diamonds make it into the collection.
Q: What does “curated collection” mean?
A: We keep a small rotating selection of diamonds, so every gem receives careful attention. When a piece sells, it’s gone for good.
Certification & Quality
Q: Are your diamonds certified?
A: Most of our diamonds are IGI certified and include an independent grading report detailing their characteristics and confirming authenticity. Occasionally we feature exceptional stones evaluated and verified by a GIA Graduate Gemologist; these are clearly marked and do not include a formal IGI or GIA certificate.
Q: Are lab-grown diamonds real diamonds?
A: Absolutely. Lab-grown diamonds are chemically and optically identical to mined diamonds; the only difference is how they’re formed.
Shopping & Orders
Q: Can I request a diamond that isn’t currently listed?
A: Yes. Use our Request a Stone form to tell us what you’re looking for. We’ll tap our sourcing network to determine if we can find a match.
Q: How often do you add new diamonds?
A: New stones are added in small batches as soon as we find pieces that meet our standards.
Q: Do you sell finished jewelry or just loose stones?
A: Our main focus is on beautiful loose diamonds and gemstones. From time to time we also feature finished pieces—often pre-loved—that fit our style and value vibe.
Shipping & Returns
Q: How is my diamond shipped?
A: Every order ships fully insured and requires a signature on delivery.
Q: What is your return policy?
A: Because every diamond is uniquely sourced, all sales are final. We encourage you to review photos, descriptions, and certifications before purchasing.
Care & Support
Q: How should I care for my diamond?
A: Clean gently with warm water, mild soap, and a soft brush. Store separately to avoid scratches.
Q: How can I contact you?
A: Email us or use the chat feature on our site for any questions about a stone or your order.