Frequently Asked Questions

About Our Diamonds

Q: Are all your diamonds lab grown?

A: Yes. Every diamond in our collection are lab created real diamonds grown in advanced laboratories with the same chemical, physical, and optical properties as mined diamonds.

Q: How do you choose each diamond?

A: Every stone is individually sourced—never bought in bulk. We evaluate cut, color, clarity, carat, and overall brilliance to ensure only top-performing diamonds make it into the collection.

Q: What does “curated collection” mean?

A: We keep a small rotating selection of diamonds, so every gem receives careful attention. When a piece sells, it’s gone for good.

Certification & Quality

Q: Are your diamonds certified?


A: Most of our diamonds are IGI certified and include an independent grading report detailing their characteristics and confirming authenticity. Occasionally we feature exceptional stones evaluated and verified by a GIA Graduate Gemologist; these are clearly marked and do not include a formal IGI or GIA certificate.

Q: Are lab-grown diamonds real diamonds?

A: Absolutely. Lab-grown diamonds are chemically and optically identical to mined diamonds; the only difference is how they’re formed.

Shopping & Orders

Q: Can I request a diamond that isn’t currently listed?

A: Yes. Use our Request a Stone form to tell us what you’re looking for. We’ll tap our sourcing network to determine if we can find a match.

Q: How often do you add new diamonds?

A: New stones are added in small batches as soon as we find pieces that meet our standards.

Q: Do you sell finished jewelry or just loose stones?

A: Our main focus is on beautiful loose diamonds and gemstones. From time to time we also feature finished pieces—often pre-loved—that fit our style and value vibe.

Shipping & Returns

Q: How is my diamond shipped?

A: Every order ships fully insured and requires a signature on delivery.

Q: What is your return policy?

A: Because every diamond is uniquely sourced, all sales are final. We encourage you to review photos, descriptions, and certifications before purchasing.

Care & Support

Q: How should I care for my diamond?

A: Clean gently with warm water, mild soap, and a soft brush. Store separately to avoid scratches.

Q: How can I contact you?

A: Email us or use the chat feature on our site for any questions about a stone or your order.